The technician, Allen (alias used to safeguard his identity – we’re well aware his employer won’t be thrilled), made a house call and “resolved” Robert’s internet issue, restoring acceptable speeds.

He exuded a friendly and composed demeanor, prompting Robert to offer him a chilled beverage. With a nod of gratitude, Allen accepted the gesture.

Conversation between Robert and Allen grew more animated, and during their chat, Allen shared a startling revelation. He predicted that Robert would soon encounter the same connectivity woes again. Robert was utterly dumbfounded!

“They do provide the speeds they promised,” Allen affirmed. “However, the problem lies with the feeble router they supply. It can hardly breach the walls of your abode. Unless you’re practically standing next to it, your internet pace will resemble molasses!”

Baffled, Robert inquired, “Can’t you just check the modem’s speed?”

“Indeed, you’re right on that count. If you’re right by its side, it performs marvelously! You get the speed you’ve paid for. But move a few steps away, and the velocity deteriorates – from one room to the next. And the ground floor or basement? No chance! It’s all designed to push you into purchasing their next ‘upgrade’ package.”

Incensed yet not taken aback, Robert concluded that fixing the issue was futile. He was ready to switch providers immediately.

“It’s a futile endeavor,” Allen affirmed. “All ISPs resort to this tactic. Every last one of them. By employing the same strategy, they attract customers eager to ‘upgrade.’ It’s all about boosting profits.”

It’s ‘The Establishment,’ my friend.”

Exhausted, Robert slumped back in his seat. “Is there anything I can possibly do?” he asked, drained of hope.

With a satisfied gulp, Allen polished off his beverage, then headed out to his vehicle, returning with a compact black contraption. He plugged it in and wiped his hands, a smug grin playing across his features.